Terms & Conditions

At VIPrivate Care, we strive to offer high-quality healthcare and home care services while ensuring transparency and fairness in our business relationships. Below are our detailed terms and conditions, including payment policies, service agreements, and patient rights. By engaging with our services, you agree to the following terms:

Retainer and Payment Policies

• Retainer Fee: A minimum retainer of ₱5,000 is required upfront via wire transfer to secure our services.

• Advance Payment: For long-term care, we may request up to one month of service fees in advance to mitigate risks associated with estate or probate issues.

• Financial Guarantor: We reserve the right to ask for a financial guarantor outside of the estate or patient for payment security purposes.

• Specialized Services: Travel services and services requiring specialized skills are billed at a higher rate. Rates depend on the complexity of care and risk factors.

• Pricing Adjustments: Prices may change based on the type of contract (month-to-month vs. long-term), the scope of services, and additional services requested.

  Examples:

  • A home health aide who also performs homemaker duties will result in a higher rate.
  • An RN who doubles as a companion will incur an additional fee, within their legal scope of practice.
  • If the patient’s spouse or partner requires care, additional costs may apply to prevent “double service for the price of one.”

Required Documents for Service

To engage with our services, you may need to provide the following:

• Initial Security Deposit
• Government-issued photo ID
• Major Credit Card and Credit Card Authorization
• Statement of Financial Guarantee
• Service Agreement and Long-Term Care Contract
• Legal documents like Healthcare Proxy, Living Will, DNR, DPOA, POA, and NYS MOLST Form
• Patient acknowledgment of rights within the Patient Handbook

Phase 1: Rapport/Discovery

We provide a pro bono greeting session of up to two hours (valued at ₱350 per hour). After the complimentary session, a retainer deposit of up to ₱10,000 may be required. If no services are rendered, the balance of this deposit will be returned.

The Phase 1 services include:

• Phone greeting and discovery of patient needs and wants
• Patient history and RN advisory
• In-person greeting (hospital, home, or hotel)
• Home safety assessment

Fees, Expenses, and Invoicing

• Service Fees: Services are billed at our standard hourly rates. Flat-rate services and management services are available.
• Invoicing: Services, retainers, approved expenses, and security deposits will be invoiced biweekly, usually on Mondays, but may be billed at any time.
• Payment Methods: Payment is required within 72 hours of receiving an invoice. Accepted methods include major credit cards (with a 3.5% convenience fee), checks, ACH transfers, and wire transfers.
• Late Payment: If payment is not made within the timeframe, a written explanation must be sent to patientservices@viprivatecare.com. A 9% annual interest rate applies to overdue balances.

Service Security Deposit and Financial Guarantor

• Service Security Deposit: A non-interest-bearing deposit may be required to cover sudden end-of-service situations, like hospitalization or death, especially when estate accounts are frozen.
• Financial Guarantor: A guarantor outside of the estate may be asked to ensure payment for services.

Holding Fee

A holding fee, billed at 50% of the standard hourly, weekly, or monthly rate, may be requested to secure your dedicated care team during temporary absences such as travel or hospitalization. If no holding fee is paid, we cannot guarantee that the same care team will remain available.

Service Termination and Changes

• Termination by Client: Services may be terminated by providing written notice to the address below. Appropriate fees may apply depending on the unused service period.

• Termination by VIPrivate Care: We reserve the right to terminate services with 24-hour notice for immediate services, 72 hours for month-to-month agreements, and 14 days for contracted services.

  Contact Information for Termination:
  VIPrivate Care
  10 Herrick Drive, Old Tappan, NJ 07675
  Fax: 646-219-4593
  Email: patientservices@viprivatecare.com

Upon termination, full payment for services rendered is required.

Quality Assurance and Dispute Resolution

• Our caregiver-client relationship is confidential, and we follow lawful homecare practices outlined in our Patient Handbook.
• We aim to resolve disputes diplomatically. However, if legal action is necessary, the prevailing party will be responsible for reasonable legal fees and expenses.
• Any complaints can be submitted to our Patient Services team or, if unresolved, to the New York State Department of Health.

Patient Medical Records and HIPAA Compliance

• A signed HIPAA agreement is required for the release of medical records related to the patient’s care.
• Clinical notes must remain confidential and returned to VIPrivate Care for legal purposes.

Governing Law

This agreement is governed by the laws of New York State. For questions or changes to this agreement, please contact Patient Services at 866-863-6800.

Conclusion

By signing this agreement and submitting the required retainer, you agree to the terms and conditions outlined above. We are committed to providing you with the highest standard of care while maintaining transparency in all aspects of service and billing.